Shipping policy

Processing Time
All orders placed with BumpBelt are processed within 1–4 business days after being placed. Orders made on weekends or public holidays may require additional processing time.

Delivery Time
Standard delivery time is 7–12 business days after the order has been shipped. During periods of high demand or unforeseen events, delivery times may be somewhat longer.

Once your order has been shipped, you will receive a tracking number by email so you can easily follow your shipment all the way home.

A shipment marked as delivered by the carrier is considered received. We follow UK consumer legislation and Klarna's guidelines for delivery security, so that you as a customer can always feel confident that your delivery is handled correctly.

Important information: Our warehouse is closed for holidays in weeks 8–9. Orders placed shortly before, during, or right after this period may therefore experience somewhat longer delivery times than usual. We always do our best to ship all orders as quickly as possible.

Delivery Methods
We ship all orders as trackable shipments. You can easily track your order via "Track my order" on our website or through the link you receive by email.

Delivery takes place either to a mailbox or a pickup point, depending on the carrier's routines and the size of the package. Once your package is ready for pickup, you will receive a notification via SMS, email, or the carrier's app. The shipment normally remains at the pickup point for 7 days before being returned to us.

Shipping Costs
We always offer free shipping on orders sent to customers in the UK.

Address Verification
The carrier uses the contact information provided at purchase to notify you about your delivery. Please make sure your delivery address, email address, and phone number are correct when placing your order.

If you discover an error in your details after placing your order, please contact us as soon as possible at supportecomron@gmail.com and we will try to update the information before the shipment is sent out.

Nordshape is not responsible for delays or missed deliveries caused by incorrectly provided contact information.

Delays
External factors such as weather, transport challenges, or high demand at the shipping company can sometimes cause delays. If your delivery is delayed, feel free to contact us – we always do our best to help you quickly.

Tracking
Once your order is shipped, you will receive a tracking link by email. Through the link, you can easily follow your shipment and see the updated status. You can also track your order via "Track my order" on our website.

We recommend keeping an eye on tracking to make sure you receive delivery notifications from the carrier.

Delivery Issues
If you have not received your order within the expected timeframe, or if something seems wrong, please contact us immediately. We work together with our shipping partners to resolve any delivery issues as quickly and smoothly as possible.

Contact Us
supportecomron@gmail.com
We normally respond within 24 hours.

Thank you for shopping with Nordshape – we look forward to delivering your order safely and quickly! 💜